Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to the GRIT Real Estate website and to personal information collected by GRIT Real Estate in connection with our property management, real estate and related services.

GRIT Real Estate is the property management division of GRIT Property Group Pty Ltd. Our principal Australian office is located at Shop 1, 207–211 Buckley Street, Essendon VIC 3040.

GRIT Property Group has previously published a Privacy Policy stating that it is bound by the Privacy Act 1988 (Cth). This policy updates and expands those privacy principles for the GRIT Real Estate website and its current online enquiry and appraisal activities.

2. What Personal Information We Collect

The type of information we collect depends on how you interact with us. This may include:

• your name and contact details, including email address, telephone number and postal or property address;
• information about a property you own, manage, occupy, are considering purchasing or otherwise enquire about;
• information you provide when requesting a rental appraisal, market appraisal or other property service;
• information relating to your tenancy or property management arrangements where relevant to the services we provide;
• information contained in communications you send to us, including enquiries, feedback and support requests;
• information you provide through forms, emails, telephone conversations, property enquiries or other interactions with GRIT Real Estate;
• information about how you use our website, including browser type, operating system, pages visited, access times, referring website and similar technical information; and
• any other information you voluntarily provide to us or that we are permitted or required to collect by law.

We generally do not seek to collect sensitive information through this website unless it is reasonably necessary for a particular purpose and permitted under applicable law.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• complete a form on our website;
• request a free rental or property appraisal;
• contact us by telephone or email;
• make a property or service enquiry;
• communicate with a member of our team;
• request information or resources from us;
• submit information relating to a property; or
• otherwise interact with our business.

We may also collect information automatically when you use our website, including technical information about your browser, device, pages visited and interactions with the website.

In some circumstances, we may receive information from third parties where this is permitted by law and reasonably necessary to provide our services.

4. Website, Cookies and Analytics

When you visit our website, certain technical information may be collected automatically. This can include your browser type, operating system, pages viewed, access times, referring website and similar website usage information.

We may use cookies, analytics tools, pixels, tags or similar technologies to help us understand how visitors use our website, improve website performance, measure marketing activity and provide a better online experience.

Cookies are small files that may be stored on your device when you visit a website. Depending on your browser and the technology used on our website, you may be able to control or delete cookies through your browser settings.

Third-party services used on our website may collect information in accordance with their own privacy policies. Where applicable, those providers may include website analytics, advertising, social media, mapping, form, hosting and other technology providers.

5. Why We Collect, Hold and Use Information

We may collect, hold, use and disclose personal information for purposes including:

• responding to enquiries and requests for information;
• arranging and providing property appraisals;
• providing property management, real estate and related services;
• communicating with property owners, landlords, tenants, buyers, sellers and other customers;
• managing our relationship with you and providing customer service;
• administering property management and real estate transactions;
• maintaining business, financial and transaction records;
• improving our website, services and customer experience;
• understanding website traffic, enquiries and marketing effectiveness;
• sending information, updates or marketing communications where permitted by law and where applicable preferences have been respected;
• complying with legal, regulatory, accounting or professional obligations; and
• protecting our business, customers, website and systems from fraud, misuse or security threats.

6. When We May Disclose Personal Information

We do not sell your personal information as a standalone commercial product.

We may disclose personal information where reasonably necessary to provide our services, operate our business, comply with legal obligations or otherwise where permitted by law.

Depending on the circumstances, recipients may include:

• employees, contractors and service providers who assist us in operating our business;
• property owners, landlords, tenants, buyers, sellers or other parties where disclosure is necessary to provide a requested service or complete a transaction;
• property management, CRM, communication, hosting, website, accounting and other technology providers;
• professional advisers, including accountants, lawyers and consultants;
• government agencies, regulators, courts or tribunals where required or authorised by law;
• insurers, financial institutions or other relevant parties where reasonably necessary for a property transaction or service; and
• other parties where you have consented to the disclosure or the disclosure is otherwise permitted by law.

Where we engage external service providers to handle personal information on our behalf, we take reasonable steps to select providers that have appropriate confidentiality, privacy and security arrangements.

7. Overseas Disclosure and International Services

GRIT Property Group operates with an international presence, and some technology, hosting, software, communication or service providers we use may be located outside Australia or may store or process information outside Australia.

Depending on the services and systems in use at the relevant time, personal information may therefore be disclosed to or accessible by overseas recipients.

Before making an overseas disclosure, we will take reasonable steps to ensure that applicable privacy requirements are considered and that appropriate protections are in place where required by law.

The specific countries in which third-party service providers may be located can change as our technology and service providers change. Where practicable, we will provide further information about relevant overseas recipients on request.

8. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Depending on the nature of the information and the systems involved, safeguards may include access controls, password protection, secure systems, restricted staff access and other administrative, technical and organisational measures.

No method of transmission or electronic storage can be guaranteed to be completely secure. You should therefore take appropriate care when transmitting personal information online.

We retain personal information only for as long as reasonably necessary for the purposes for which it is held, to provide our services, to meet legal and regulatory requirements, or to establish, exercise or defend legal claims.

9. Accuracy of Personal Information

We take reasonable steps to ensure that personal information we collect, use and disclose is accurate, complete and up to date having regard to the purpose for which it is used.

You can help us by notifying us if your contact details or other information we hold about you changes.

10. Marketing Communications

Where permitted by law, we may use your contact information to send you information about our services, property opportunities, market information, resources or other communications that may be relevant to you.

You may opt out of receiving direct marketing communications from us at any time by using an unsubscribe facility included in the communication or by contacting us using the details below.

Opting out of marketing communications will not prevent us from sending communications that are necessary for an existing service, transaction, property management relationship or other legitimate business purpose.

11. Access to and Correction of Your Information

You may request access to personal information we hold about you and may ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details in the Contact Us section of this policy.

We may need to verify your identity before providing access to or making changes to personal information. In some circumstances, access or correction may be refused where permitted or required by law. If this occurs, we will explain the reason where we are permitted to do so.

12. Privacy Complaints

If you believe we have mishandled your personal information or have breached applicable privacy requirements, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.

Please provide sufficient information about your concern to allow us to investigate it properly.

We will consider and respond to privacy complaints within a reasonable period and in accordance with applicable privacy requirements.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services, including property portals, social media platforms, mapping services, technology providers and other external websites.

Once you leave our website, the privacy practices of the third party will apply. We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

GRIT Real Estate is not responsible for the privacy, security or content practices of third-party websites that we do not control.

14. Children

Our services and website are directed primarily at adults involved in property ownership, investment, renting, buying, selling or property management. We do not knowingly seek to collect personal information from children through our website.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers, legal obligations or privacy practices.

When changes are made, the updated version will be published on this page. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have a question about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact GRIT Real Estate using the details below.